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Support

We're here to help you get the most out of Whetstone. A member of our team personally reads and responds to every message.

Contact Us

We respond to all support requests within one business day (Monday–Friday, excluding U.S. holidays). Institutional and Microsoft Marketplace customers receive priority response.

What to Include

To help us resolve your issue as quickly as possible, please include:

• The email address associated with your Whetstone account.
• Your organization or institution, if applicable.
• The module or feature you were using — e.g. a practice module, the Encounter Analysis / Dragon Copilot extension, or an instructor dashboard.
• A clear description of what you expected to happen and what actually happened.
• A screenshot and the approximate time it occurred, if relevant.

Please do not include any Protected Health Information (PHI) in support messages. Whetstone is a training platform and is not HIPAA-compliant — see our Privacy Policy and Terms of Service.

Common Topics

• Signing in — Most users sign in with the work email their organization provided. If you were invited, use the "Set your password" link in your invitation email. Forgot your password? Use "Forgot password" on the login screen, or email us.
• The Dragon Copilot extension — For help installing or using the Whetstone extension for Dragon Copilot, or provisioning access for your clinicians, email us and reference your organization name.
• Billing & subscriptions — Manage or cancel your plan from Account Settings → Billing. For invoices or institutional-billing questions, email us.
• Account data & deletion — Export or delete your data from Account Settings, or email us for a portable copy. See our Privacy Policy.

Frequently Asked Questions

Many common questions are answered on our FAQ page. For product, pricing, or institutional inquiries, see Pricing or contact us directly.

For Institutions & Marketplace Customers

Health systems, universities, and training programs receive dedicated onboarding and priority support. If you purchased Whetstone through the Microsoft commercial marketplace or are running a pilot, email [email protected] with your organization name and we'll connect you with your account contact.

Security & Vulnerability Reports

If you discover a security vulnerability, please report it responsibly to [email protected] and we will respond promptly.